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Post by Daniel on Mar 25, 2015 7:57:18 GMT -5
Becca told me she has access to her bookshelf again. Still no luck getting Nolander back on Amazon in paperback, though. I guess CreateSpace is still blocking it.
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Post by Miss Terri Novelle on Mar 25, 2015 8:18:05 GMT -5
Bummer. Do we need to pepper them with emails?
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Post by Becca Mills on Mar 25, 2015 9:03:56 GMT -5
Yeah, I can access the bookshelf again. But I'm wondering how many times I'm going to have to deal with this sort of thing in the coming years.  Honestly, robots would be more with it. ETA: I don't think Createspace is the problem with the paperback: it's still available for purchase in the Createspace store, and from B&N. Unsurprisingly, the problem seems to lie with KDP. |
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Post by Becca Mills on Mar 25, 2015 9:08:21 GMT -5
Bummer. Do we need to pepper them with emails? Thank you, Laura, but I think I can take the matter up with Executive Customer Relations, since they helped me with the original issue.  |
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Post by Suzy on Mar 25, 2015 10:25:08 GMT -5
That's really outrageous! I hope you get to talk to a real person soon, Becca!
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Post by Becca Mills on Mar 25, 2015 10:37:24 GMT -5
That's really outrageous! I hope you get to talk to a real person soon, Becca! Thanks, suzy. It seems ridiculous, doesn't it? Why can't they flag my account with some sort of "read everything carefully before you react" notice? And why isn't there a supervisory level of KDP that can handle more complicated stuff, so that you have somewhere to go between "request form letter" and "email Jeff Bezos"? The customer service for the retail side of the store is fantastic. FANTASTIC. I mean, last year they let me return a laptop that died the day after its warranty expired. Amazon must've just eaten the cost of that machine, plus round-trip shipping. The contrast between that kind of service and what publishers get is illuminating: we're clearly not a priority, even though many of us are major Amazon customers as well as publishers. |
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Post by Suzy on Mar 25, 2015 10:44:29 GMT -5
That's really outrageous! I hope you get to talk to a real person soon, Becca! Thanks, suzy. It seems ridiculous, doesn't it? Why can't they flag my account with some sort of "read everything carefully before you react" notice? And why isn't there a supervisory level of KDP that can handle more complicated stuff, so that you have somewhere to go between "request form letter" and "email Jeff Bezos"? The customer service for the retail side of the store is fantastic. FANTASTIC. I mean, last year they let me return a laptop that died the day after its warranty expired. Amazon must've just eaten the cost of that machine, plus round-trip shipping. The contrast between that kind of service and what publishers get is illuminating: we're clearly not a priority, even though many of us are major Amazon customers as well as publishers. I agree. It's absolutely crazy that there is no service for authors, other than the automated response letters. Why not have someone to handle specific problems? After all, we do make them a lot of money! |
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Post by Becca Mills on Mar 25, 2015 14:06:33 GMT -5
Thanks, suzy. It seems ridiculous, doesn't it? Why can't they flag my account with some sort of "read everything carefully before you react" notice? And why isn't there a supervisory level of KDP that can handle more complicated stuff, so that you have somewhere to go between "request form letter" and "email Jeff Bezos"? The customer service for the retail side of the store is fantastic. FANTASTIC. I mean, last year they let me return a laptop that died the day after its warranty expired. Amazon must've just eaten the cost of that machine, plus round-trip shipping. The contrast between that kind of service and what publishers get is illuminating: we're clearly not a priority, even though many of us are major Amazon customers as well as publishers. I agree. It's absolutely crazy that there is no service for authors, other than the automated response letters. Why not have someone to handle specific problems? After all, we do make them a lot of money! Well said. Grumble! |
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